Shipping Policy
SHIPPING & DELIVERY POLICY
Last updated August 08, 2022
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer various shipping options. In some cases, a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Shipping Times
After placing an order, you will have 48 hours to cancel it or modify it for free.
Once your order is shipped, you will be emailed with the tracking information of your package.
Also, you can choose your preferred shipping method during the checkout process. Kindly advise: please select Priority Express if you need our product urgently.
The total delivery time is calculated from the time your order is successfully placed to the time received. Total delivery time is broken down into processing time and shipping time.
Processing time: The time it takes to prepare your item(s), includes preparing your items, performing quality inspections, and packaging for shipment.
Shipping time: The time for your item(s) to travel from our warehouse to your destination. The shipping time depends on the shipping method you chose. Please refer to the shipping fees section for details.
All times and dates given for delivery of the products are given in good faith but are estimates only.
Unless specifically noted, estimated delivery times reflect the earliest available delivery, and the processing time is 1-3 days (Only including Monday to Saturday) after the day we accept your order. For more information please refer to our Terms.
Note: The above processing time is calculated by using Monday to Saturday days.
We
| Shipping Method | Shipping Rates | Delivery Time |
| Flat Shipping (Promotional) | $10 | About 5-30 Calendar Days to Worldwide |
| Standard Express | Based On Weights | About 5-15 Calendar Days to Worldwide |
| Priority Express | Based On Weights | About 3-7 Calendar Days to Worldwide |
Detailed pricing information is visible when placing an order. (Like the following)
Choose the correct destination, then select the shipping method, to obtain an accurate shipping cost.
The transit time(delivery time) depends on where you're located, the shipping method you choose, and where your package comes from. We will keep you informed of any problems here to help you get your order as soon as possible.
Because of global COVID-19, we cannot ensure the delivery time by sea (more than 30 days), as many ships stayed in the port and all logistics service providers are affected. Meanwhile, the freight cost by sea has risen a lot more than before.
For some overweight packages, we cannot afford this cost and will need you to cover the extra freight cost. We suggest you should choose a faster shipping method in this case, and we will try our best to find a solution to make the shipping cost lower and will make a refund to you if you cannot cover the whole freight cost.
Some locations and countries don't support ship by sea, in this case, we are not able to ship your package at a flat shipping rate. Our service team will contact you via this issue as soon as we can and we will make you a refund if you don't agree to pay the additional shipping cost by express.
For EU and UK consumers: This does not affect your statutory rights.
Location We Ship To
We can ship our products to almost every country through Express.
Moonzite ships worldwide, covering Europe, North America, Oceania, Asia, South America, Africa, and more. We cooperate with international carriers and guarantee that your order reaches you safely and securely. As long as those carriers can reach your place, we can ship our products there. Here is a list of the countries we can ship to. If your country or region is not listed below, please consult us before you place an order.
Europe
Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Metropolitan, FYROM, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Republic of, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Serbia, Slovak Republic, Slovenia, Spain, Svalbard and Jan Mayen Islands, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Vatican City State (Holy See)
Americas
Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bonaire, Sint Eustatius and Saba, Brazil, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, Ecuador, El Salvador, French Guiana, Guyana, Greenland, Grenada, Guadeloupe, St. Pierre and Miquelon, Guatemala, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, St. Barthelemy, Saint Kitts and Nevis, Saint Lucia, St. Martin (French part), Suriname, Trinidad and Tobago, Turks and Caicos Islands, United States, Uruguay, Venezuela, Saint Vincent and the Grenadines
Asia
Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Cocos (Keeling) Islands, Cyprus, East Timor, Georgia, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Macau, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Syrian Arab Republic, Taiwan, Tajikistan, Thailand, Turkmenistan, Uzbekistan, United Arab Emirates, Viet Nam, Yemen
Africa
Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Canary Islands, Cape Verde, Central African Republic, Chad, Comoros, Congo, Cote D'Ivoire, Djibouti, Democratic Republic of Congo, Egypt, Eritrea, Ethiopia, Equatorial Guinea, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Reunion, Rwanda, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, Sudan, South Sudan, Swaziland, Tanzania, United Republic of, Togo, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe, Sao Tome and Principe
Oceania
American Samoa, Australia, Christmas Island, Cook Islands, Falkland Islands (Malvinas), Fiji, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Federated States of, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, Northern Mariana Islands, Palau, Papua New Guinea, Pitcairn, Samoa, Solomon Islands, St. Helena, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis and Futuna Islands
If any further questions about the shipment to your country, please try to contact us at [email protected], we're pleased to help you!
ABOUT CUSTOM CHARGERS?
Shipping fees paid during checkout do not include taxes and import duties.
Please note, we will cover the export customs charges from China to your location but may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control.
Many countries do not charge import duties on private items below a certain stated value. This is friendly advice for you to find out about the local regulations prior to ordering from us. Moonzite is not able to cover the taxes and customs duties in your country. If you refuse delivery of a package due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.
If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
ARE THERE OTHER SHIPPING RESTRICTIONS?
Some shipping methods cannot be shipped to P.O. boxes address, we will contact you in this situation. - Not all shipping methods are available for certain items.
- Orders only ship on business days, which are Monday - Friday.
- Shipping costs may be different if your address it's treated as a remote address by the carrier. Extra freight costs will be charged and our service team will contact you in this case.
- Moonzite offers a flat rate of $10.00 shipping for all orders. If a product is eligible to ship via sea or small postal shipping, then the $10.00 flat rate applies.
WHAT HAPPENS IF MY ORDER IS DELAYED?
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: https://www.moonzite.com/return-policy .
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
- Phone : +86 19958784224
- Email:
[email protected]